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FAQ

Home / FAQ
  • QHow long will it take to get a reply after we send you an inquiry?
    A

    On working days, we will reply to you within 12 hours after receiving the inquiry.

  • QWhat products can you provide?
    A

    We mainly produce villa ladders and platform ladders.

  • QHow does your company guarantee product quality?
    A

    We will have corresponding inspections after each process. For the final products, we will conduct full inspections according to customer requirements and international standards.

  • QWhat is the payment method?
    A

    When quoting, we will confirm with you the transaction method, FOB, CIF, CNF or other methods. During production, we generally pay 30% in advance, and then pay the balance upon seeing the bill of lading. Most of our payment methods are T/T, of course L/C is also acceptable.

  • QHow often do elevators need maintenance?
    A Under normal circumstances, we recommend maintenance 2-4 times a year. The main purpose of maintenance is to check and confirm that the elevator's various functions and safety systems are in normal working condition. When the elevator needs maintenance, our smart elevator phone The APP will remind you in time.
  • QHow much space does an elevator take up?
    A Excel elevators are available in a variety of sizes. Among them, several smaller-sized elevators are suitable for small-space home environments. If your home space is large enough, you can also choose larger-sized elevators.